Support was okay, but I might still need a hand next time
So overall, the support I got for the software was pretty decent. I called them a few times when I had questions about the dialer settings and how to organize the database properly. Usually, they were helpful and explained things clearly enough, which made me feel less lost. Still, some answers took longer than I expected; there were moments when I thought maybe the system or the instructions should have been clearer so I wouldn’t need to call at all. The training did cover a good bit, but as I was working through some of the more detailed workflows, I found myself double-checking with support to make sure I was on the right track. Thinking ahead, I’m not sure I’d avoid needing help next time. It’s not that I don’t understand the software, but sometimes nuances or updates throw me off. It’s good that the support is there, though, even if it could sometimes be faster or more complete. When I tell my friend about it, I’d say the software’s solid but be ready to ask for help occasionally.