Support was okay but I’ll need help again, only one thing stood out
Hey, just wanted to share my thoughts on the support I got. So, the telephonic help was alright, nothing spectacular but also not terrible. The thing that really stood out was how quickly they responded when I reached out about the database feature - that part actually felt reliable, which was nice. Other than that, some responses were slower or a bit generic, so I guess I’ll probably need to call again next time I hit a snag. When it came to the updates, they were automatic and seamless, which I appreciated since it saved me some hassle. But the onboarding process had steps that weren’t explained too clearly, so I had to look around a bit by myself first, which was annoying. Overall, the whole experience was kind of mixed. I’m glad the support team managed the database stuff well, but other areas could improve. Still, I think I’ll stick around for now and try to get the hang of it even if that means reaching out for help more next time.