Support was okay but I had to figure most things myself
I’ve had a lot of experience with tech support and communication processes, and WFHI’s support felt adequate but not outstanding. The telephonic support was available when I needed it, but for many issues, I ended up having to rely on the documentation or experimenting on my own. Occasionally, I found that I had to repeat myself or explain basic points that seemed like they should have been covered in the earlier communications or training. I’m not saying the support was bad, but it definitely wasn’t proactive. When I faced issues with the dialer and database features working together, I hoped for more direct assistance, but mostly it was a bit of trial and error. That said, the updates came automatically and without fuss, which was helpful. The whole sign-up and invoicing process was clear, so most of my effort went into sorting through user-level difficulties on my own. Overall, I would rate support as reliable but leaving a fair bit of room for user initiative and learning.