Support was okay, but I figured out a lot myself
I found the support and communication from WFHI to be a mixed bag. On the one hand, whenever I called their telephonic support, the team was polite and tried to help with my queries. However, I often ended up feeling like I had to resolve many issues on my own because the explanations weren't always very clear. For example, during training, some of the jargon used confused me, and the labels in the software sometimes made it hard to navigate without trial and error. The automatic updates generally worked as expected but occasionally introduced small bugs that I had to troubleshoot myself. On the positive side, the sign-up, payment, and invoicing process was relatively straightforward and worked without major hassle. The calling tools and dialer were reliable overall, but when I hit technical snags, it took a while to get clear answers. So, I would say while the support was helpful in parts, a considerable amount of patience and self-learning was required to get things running smoothly. Not a bad experience but not fully seamless either.