Support was okay, but I felt something was missing
I was trying to understand how quickly I could get help when I ran into issues with the dialer software. On one hand, whenever I called, the telephonic support was generally responsive and actually helpful with clear instructions. But on the other hand, sometimes the answers weren’t as immediate as I'd hoped. There were moments during the onboarding process when I felt a bit stuck, and the wait for callbacks or follow-ups seemed longer. This made me a bit unsure about relying fully on their service for urgent problems. The support team clearly knew their stuff, yet I wanted a bit more proactive communication, maybe some updates while waiting. I also noticed that after signing up, the invoicing process was smooth and straightforward, which was a good relief. It just felt like the support could balance their approach better—helpful but a touch slower than I'd expect. Overall, I’m undecided because some parts really worked well but the pacing and communication gaps left me wondering if improvements would come later.