Support was okay, but I ended feeling half reassured
I reached out to the support team several times and found the responsiveness mixed. At first, they appeared helpful and answered most of my queries clearly, which gave me some confidence in the service. However, as the issues I faced grew slightly more complex, the explanations became less clear and often quite vague. I felt like I was given general advice without a firm solution, which left me a bit uncertain about whether the problems would be fully sorted. The telephonic assistance was polite but didn’t always inspire confidence in the resolution. Communication felt a bit inconsistent because some responses took longer than expected, and in those moments I doubted the overall support system. That said, the training materials and onboarding helped me understand the software features well enough that I could work independently despite these communication gaps. Ultimately, I am neither strongly satisfied nor completely unhappy—in between is where I stand with this service after my experience so far.