Support was okay, but getting set up took a while
I found my experience with support to be a mixed bag. When I first reached out with questions about the calling tools and database integration, the response times were slower than expected. That was frustrating because I was eager to get things moving quickly after signing up and paying. However, once I was past that initial phase, the communication became smoother. The telephonic support staff seemed knowledgeable and were able to clarify most of my doubts. The invoicing and payment process was straightforward, which was a relief amid the waiting times. I think the standout part was how the team eventually got on top of my queries and helped me progress. I just wish the early support had been more prompt, as that would have shortened the overall setup duration. Now that I'm comfortable using the software, I feel more confident, but the journey getting there could have been faster and less uncertain.