Support was okay but frustrated me a bit with repeats and waits
When I contacted support for some help regarding the calling tools, the experience was honestly a bit of a mixed bag. I first called and had to explain my issue about the dialer resetting during calls, which meant repeating myself to two separate agents. After the initial wait on hold, I was connected and felt the person understood my problem. They promised a callback, but it took a while longer than I expected. When I received the call back, I had to explain the entire issue again, which was frustrating. Eventually, I got some basic troubleshooting steps, but they didn’t resolve the problem entirely. During further calls, the wait times shortened, but the support still did not fully grasp the nuances of my concern. Communication was clear though, and they were polite throughout. The onboarding and training materials had also mentioned support availability, but the actual patience and clarity I needed took longer to reach. In summary, I would tell a friend that the help is there, but expect some waiting and repeating before things get resolved.