Support was okay but finding the right answers took time
I found that accessing support for certain issues required more effort than I initially anticipated. At first, I assumed it would be straightforward to find solutions either via the portal or through telephonic assistance, but several times I had to wait or explain my problem multiple times before getting help. That was a surprise because I expected the guides and resources to be more comprehensive for common queries. On the positive side, once connected, the support representatives were knowledgeable and helped me eventually, especially with database features and calling tool configurations. The updates helped reduce some issues, but overall finding the correct answers was a bit of a process rather than instant. I think improving searchable documentation might reduce these delays and meet user expectations better in future versions.