Support was okay but finding answers felt a bit frustrating overall
I tried accessing support when I faced issues understanding parts of the software and the billing process. Initially, I found the telephonic support helpful as the representatives were patient and willing to explain things. However, sometimes the solutions provided weren't immediate and required follow-ups. Navigation through the support resources online was not as intuitive; I had to search multiple places to find relevant guides or troubleshooting tips. While the calling tools were working fine, certain database features needed clarifications, which was the main reason I called. I appreciated that automated updates were communicated, but they sometimes caught me off-guard, especially when I was mid-task. Also, the response times could have been a little faster. In the end, the whole support experience felt a bit inconsistent — some interactions were smooth and constructive, others less so. The payment and invoicing process was easier to manage independently once I grasped the basics, minimizing the need for frequent assistance. Overall, I would say the support was decent but left room for improvement in ease of finding exactly what I needed, when I needed it.