Support was okay, but felt like something was missing
So I switched to WFHI mainly because of their telephonic support offering, hoping it would be better than what I used before. On one hand, they did pick up calls fairly quickly compared to other places, and I got some decent help when figuring out the dialer setup and using the database feature. That was definitely a plus because I hate waiting on hold. On the other hand, I felt the explanations were sometimes too generic and not tailored enough to my specific use case. Like, I had to ask follow-up questions multiple times, which made the conversations a bit slow. Also, the automatic updates happened without much warning, which threw me off a few times during active sessions. I guess I expected a bit more from the support in terms of personalized guidance and proactive communication. The sign-up and payment part was pretty straightforward though, with no issues there. Overall, the support worked in a basic way but didn’t fully meet my expectations, so I’m on the fence if I’d recommend them purely based on that.