Support was okay but explanations lacked clarity
Hey, just wanted to share my experience with their sales and pre-purchase explanations. Honestly, the part that went well was the sign-up and invoicing process — that stuff was straightforward, no surprises there. But where things got messy was when I tried to understand the full scope of what the software included and how the calling tools would work day-to-day. The explanations felt a bit too technical and rushed, like they assumed I already knew the jargon or workflows. Training was okay but I needed to ask a lot more questions after just to get clarity. Support was responsive but sometimes their answers just added to my confusion instead of clarifying. Also, the onboarding flow wasn’t as smooth as I hoped, made me feel like I had to figure out a lot on my own. So, while paying and signing up were simple enough, I wish the pre-purchase and training info was broken down more clearly and at a friendlier pace. Overall, mixed feelings because I liked some steps but really struggled to get a clear picture before buying.