Support Was Okay but Explanations Could Be Clearer
I've been using the software for a few weeks now, and generally, the support and communication left me somewhat underwhelmed. When I reached out for help, the response times were reasonable, but the explanations given were not always as clear as I'd hoped. Some of the technical details felt glossed over, which made it harder to fix the issues on my own. That said, I will admit that when I needed guidance on the dialer tool, the support staff were patient and managed to clarify that part well enough. It’s just the rest of the support experience didn’t feel as helpful or structured. Perhaps they're more tuned to address common questions but less so for unusual cases like mine. I’m still getting used to all the features, so clearer communication would definitely help. Despite this, the invoicing and payment processes were straightforward, which was one good point. I hope the explanations become more thorough over time, as it would make a difference for users who are less tech-savvy. Overall, I found the support just okay, not the standout I’d have hoped for.