Support was okay but expect some repeats and waiting
Honestly, if I had to sum up my experience with WFHI support, it would be that patience is key. When I called, I sometimes had to explain my problem multiple times because I felt different agents didn’t have full information from previous calls. The waiting times were not terrible but not swift either; I often had to hold longer than I preferred, which gets tiring over several calls. That said, the support team was generally knowledgeable and did eventually help me resolve the software issues I had with the calling tools and database sync. I also noticed that automatic updates sometimes fixed bugs before I even reported them, which reduced my need to call. For billing or payment queries, the responses were straightforward though a little slow. Between repeating details and waiting for callbacks, the process stretched out. I’d tell friends that support works but be prepared not to get immediate resolution and to stay on the line or follow up a few times to get things sorted.