Support was okay but different from what I was used to
My experience with the telephonic support included both positive and less smooth moments compared to other support services I've used before. At first, when I contacted them for setting up the dialer and accessing the database feature, the support was pretty prompt and answered my questions clearly. However, during a follow-up call after encountering an update glitch in the software, the assistance felt slower and less knowledgeable. While the first interaction made me hopeful about continuous help, later I found that some of my issues required multiple calls to get resolved. The step-by-step guidance during my initial onboarding was better than expected, but ongoing troubleshooting seemed more inconsistent. Comparing it to other supports I've experienced, WFHI's was average—neither outstanding nor poor. It handled basic queries well but struggled with more technical matters at times. Overall, the support was acceptable for standard problems but might not fully meet expectations if more detailed technical help is needed.