Support was okay but didn’t really match my work hours
So I tried to reach out to the support team a few times during my work hours, which are a bit unconventional, mostly late evening or early mornings. The thing is, their support availability didn’t always line up with when I was working. I’d sometimes try calling or messaging and get stuck waiting, or ended up not getting a reply until the next day. The tone of the support was generally friendly and helpful, but because of the mismatch in hours, it felt a bit less useful for me. I guess the team probably has their own working hours that don’t fully cover all time zones or shifts, which is understandable but a bit inconvenient for remote workflows like mine. On the plus side, when I finally did get through, the issues were usually sorted fairly quickly, so that’s good. I wish there was maybe some kind of extended availability or at least a clear schedule shown somewhere so I’d know when best to call without wasting time. Overall, the support was a mix of good and somewhat limited by timing, which makes a difference depending on your personal work rhythm.