Support was okay but didn’t quite match what I expected
My experience with WFHI’s support and communication system has been a bit of a mixed bag. Initially, I thought any issues would be handled quickly because the onboarding promised strong telephonic support and fast responses. When I ran into a problem with the calling tools and dialer not integrating well with my preferred devices, I expected the team to help me troubleshoot thoroughly. They did respond and offered some helpful advice, but it sometimes felt like they were following a script and not fully understanding the nuance of my situation. On the other hand, when the support team did manage to sort out my invoicing question, it felt straightforward and less frustrating. The automatic updates they roll out have been mostly successful in keeping my software current, but occasionally a minor update disrupted my workflow until I contacted support again. So, in the big picture, I did expect smoother problem resolution than what I got. While I appreciate their efforts, I think there is room for them to align expectations with actual experience, especially when things go wrong.