Support was okay but didn’t fix my issues fully
I have to say, when things went wrong with the software, the support was decent on the phone, answering reasonably quickly and explaining things calmly. However, the problem that I waited on for a while wasn’t really resolved by the end of it. It felt like the communication was there, but the actual fix was either too slow or not clearly communicated back to me. I guess I can at least say the person I spoke to was patient and listened to my concerns. But when I called back a few days later to check, it seemed like there was no progress, and I got bounced between different support contacts which was frustrating. It circled back to the same issue not being closed, which made me question whether calling again would help or if I’d just be repeating myself. There was some persistence from the team, but the lack of a clear timeline or update was what stuck in my mind the most. So while the basic customer care was standard enough, the overall handling didn’t quite live up to what I’d hoped, especially for a paid service.