Support was okay but definitely not better than others I tried
When I reached out to their telephonic support, it was pretty average and did the job in very basic terms, but honestly, not much beyond that. I've used other remote working software before where support was more responsive and explained things in a way that genuinely helped, but here it sometimes felt like I had to repeat myself or waited longer than I expected. The priority assistance was a nice promise, but the responses didn’t feel noticeably faster or more helpful compared to normal support channels I’ve experienced. On the plus side, when I did get through, the agent understood the software’s calling tools and database features reasonably well, which is a high point. The communication felt practical but lacked personal touch or anything proactive. For someone needing quick, easy answers during onboarding or when adjusting payment settings, it might be frustrating. I would say the support is definitely usable but I didn’t feel it exceeded my previous experiences with other platforms in terms of really solving issues smoothly.