Support was okay, but database guidance stood out
I found the support and communication experience with WFHI a bit of a mixed bag. On one hand, telephonic support was available and reasonably responsive when I called in with specific questions. On the other hand, finding the right information on my own was more difficult than I expected. I had hoped the training materials and software interface would be intuitive enough to navigate without constant need for help. What stood out most to me was how well the database feature was documented compared to other sections, which made managing contacts and workflows easier. In contrast, labels on some other tools like the dialer were a bit unclear, which led to extra calls to support. The automatic updates often improved performance, but occasionally they would change aspects without a clear notification, so I had to re-learn features after their installation. Balance-wise, I think the availability of phone support partially made up for the lack of detailed self-help resources. Compared to other experiences where everything is available in one spot, here I felt a little frustrated when I had to hunt down the right piece of information or ask repeatedly. Despite these bumps, the combination of support and documented database help made the experience usable, just not ideal.