Support was okay but could use less waiting and repetition
My experience with telephonic support has been mixed. I needed some help understanding parts of the software after onboarding, and while the support team was generally polite, I found myself repeating the same information about my account and issue multiple times during calls. This seemed inefficient, as the agents could not access system details right away and kept asking me to describe the problem again. Also, there was a noticeable hold time when calling during busy hours, which sometimes extended beyond ten minutes. On the plus side, the training provided was clear enough to mostly avoid these situations, but the telephonic help could have been more streamlined. I think what was missing was a smoother process for escalating issues and access to more detailed account information for the support agents. These changes would reduce waiting and repetition, making the communication experience more straightforward and less time-consuming overall.