I found the support team reasonably responsive overall, but sometimes there was a noticeable delay i

I found the support team reasonably responsive overall, but sometimes there was a noticeable delay i

I found the support team reasonably responsive overall, but sometimes there was a noticeable delay in getting back to me, which made me wonder if they were a bit understaffed. The telephonic support was generally polite and tried to help with the issues I faced setting up the dialer and database features, but I felt at times their solutions required too much back-and-forth. When I reached out during the onboarding flow, the training materials were clear, and the software itself was user-friendly, which reduced my dependency on support a little. The updates to the system usually happened smoothly without interrupting workflows, which was a relief. Still, I think having some sort of scheduled follow-ups or more proactive communication could have improved the experience. Overall, the support was fine but lacked a certain responsiveness that I was hoping for, especially when resolving technical hiccups faster.