Support was okay, but could be better
Using the support and communication tools provided by WFHI has been somewhat of a mixed experience. On one hand, when I reached out for assistance, the telephonic support was polite and they tried to help solve my queries regarding the dialer and database features. But on the other hand, there were times when I had to explain the same issues multiple times to different support agents, which felt a bit repetitive and frustrating. The waiting times to get connected were also inconsistent; sometimes quick, sometimes quite slow. I found myself wondering if the process could be streamlined a bit more. It was good that the automatic updates were happening in the background without much disruption, which helped keep the tools running smoothly. However, overall, the communication experience was neither bad nor particularly great, so I am left with a neutral opinion. The invoicing and payment process was straightforward and without surprises, which I appreciated. So, as a verdict, the support was okay, but there's definitely room for improvement to make it seamless for users like me.