2 out of 52 of 5Verified purchaseSupport and communication
Support was okay but communication fell short
I was hoping the telephonic support would be faster and more helpful than it actually was. When I reached out, I got a decent response time, but the answers were vague and sometimes didn’t address my questions fully. It felt like I was going in circles trying to explain my problem, and the reps didn’t seem to have a clear handle on the database issues I was facing. The one good thing I can say is that at least the follow-up calls came on time. But honestly, I expected better clarity and quicker resolutions overall from the support team based on what I was told before.