Support Was Okay but Billing Chat Was Clearer
I honestly expected more from the telephonic support with WFHI, especially since they advertise priority assistance. When I called in with questions about the database feature and how automatic updates worked, the answers were sometimes vague or took longer than I thought they would. On the plus side, the support did eventually resolve my issues, and their overall communication tone was helpful, if a bit slow. The billing and payment process was what surprised me the most though; it was clear and well explained during sign-up, which was a relief when the software itself had some hiccups. In the end, the experience matched some of my expectations but also left me wishing for quicker, clearer responses for technical questions. I'm a bit tired of explaining the same things during subsequent calls, but they do get the job done.