Support was okay, but better documentation zaroori hai
Mujhe support team se contact karte waqt thoda sa frustration hua kyunki mujhe apni required information easily nahi mil paayi. Jab main kisi specific feature ke baare mein poochti thi, toh response milda par kabhi kabhi unka jawab itna detailed nahi hota tha ki main bina additional queries ke samajh sakun. Website par kuch documentation aur FAQs hain, par wo hamesha up-to-date nahi lagti hain, jis wajah se mujhe support team ko baar baar call karna padta tha. Caller tools aur dialer setup mein help offer karna toh unka kaam tha, lekin jab mujhe database se related details dhundni thi toh mujhe manually zyada waqt lagana pada. Training materials se kuch clarity mili, lekin support se chhoti chhoti cheezein jaldi resolve hone ki expectation thi. Payment aur invoicing process clean tha, par ek structured resource jo common queries cover karta ho, vo missing lagta tha. Overall, support accessible aur professional tha, lekin jyada clear aur updated resources ki kami se mujhe zyada wait karni padi aur questions ke liye baar baar reach out karna pada.