Support was okay, but a bit inconsistent day-to-day
After using the software for a few weeks, I can say that the support overall is a mixed bag. On one hand, there were definitely times when I called in during regular working hours and got a helpful response quickly, which helped me troubleshoot features like the dialer and database integration. On other days, however, the response was slower, or the explanations were less clear, which was frustrating during busy periods. It seems that the level of patience and detail in communication varies depending on who picks up the call. The automatic updates usually rolled out smoothly, though I noticed once or twice that a feature got shifted around after an update, leading to a brief moment of confusion on my part. I appreciate that the team did eventually clarify things, but this caused some slowdown in my daily workflow. Overall, I’d sum up by saying the software is functional and useful, but the support will require some patience. It does work well enough that I would consider continuing, just with the realistic expectation that not every support interaction will be equally smooth or prompt.