support was ok, then the slipping point came suddenly
I thought the telephonic support was ok in the beginning, answers were quick and helpful. There were a few times when they guided me about using the database and dialer tools without much fuss. But after a week or so things started feeling patchy. Sometimes calls back took longer than expected and on few occasions the info given was a bit generic not really solving my problem completely. I get that handling lots of users can stretch anyone thin, but it did affect my day-to-day workflow a bit. That said, the automatic updates of the software kept things fresh and usually without causing hassles, so the tech side was steady even if support sometimes slipped. Overall, it clicked for me when the support was proactive and clear; that made a big difference. When it didn’t, it was just a mild frustration. I’m sticking with it for now because the positives still outweigh the annoyances, but hoping support keeps consistent.