Support was ok but not exceptional compared to before
Compared to the support and communication I’ve received from other platforms, WFHI’s telephonic assistance is a mixed bag. On the positive side, the team was courteous and reasonably prompt when I contacted them during the working hours. They also seemed knowledgeable about the software and training processes, which meant my basic queries were resolved without much back and forth. However, I noticed that on occasions when I needed priority assistance, the response times were slower than I expected. This contrasted with my past experiences where urgent tickets were handled more swiftly. Additionally, the documentation and the onboarding flow, while functional, felt less interactive than some other tools I’ve used before. Overall, the communication was fine for routine matters but fell short when quick help was needed. Given that, I would assess the support as average: useful up to a point but not outstanding enough to fully meet high expectations on speed and proactivity.