2 out of 52 of 5Verified purchaseSupport and communication
support was ok but missing ongoing guidance
The support mostly helped when I asked questions related to setup but after initial calls I felt like I was left alone. It seemed like setup was one-off and ongoing help was not really clear. I wanted a bit more regular check-ins or reminders especially about using the dialer and updating the database properly. When I reached out by phone it was sometimes difficult to get hold of someone quickly. For me the missing continuous support made managing the software a bit stressful because problems kept popping up without much proactive guidance. Overall the support served its purpose but could have been better in follow-through.