support was ok but lacked some detail
Finding the help I needed was not too difficult, but the support process could definitely be more user-friendly. The telephonic support team was polite and willing to assist, but sometimes they didn’t seem to have immediate answers, which led to some delays in resolving my issues. The knowledge base was somewhat useful, covering basic questions but leaving more complex topics underexplained. One thing I appreciated was how the automatic updates rarely interrupted my work, and the support guided me well when there was an update-related issue. However, I wished the onboarding communication was a bit more precise about how features like the dialer and database would integrate into my workflow. This would have saved me time from trial and error. The invoicing process was transparent and straightforward, which was a plus, and the sign-up steps were clear enough to navigate without frustration. Overall, an okay experience but it fell short when I needed detailed guidance right away.