support was ok but kinda felt a bit incomplete
I had mixed feelings about the support I got from the team during my first few weeks using the software. On one hand, they were pretty quick to answer calls and willing to walk me through some basic issues, which helped me get started. On the other hand, I felt like sometimes they didn’t have enough answers for the more complex problems I faced with the updates and database features. It kinda left me wondering if I was getting the full support I needed or if I would have to figure things out myself next time. I appreciate the friendly tone and effort put in, but a few times I wished there was more in-depth guidance or follow-up to check if my issues were fully resolved. By the end of my onboarding, I felt somewhat confident using the software but still slightly uncertain about handling unexpected issues solo. Their communication style was casual which suited me, but maybe a bit more structure in their help could make a difference. Overall, support was okay but something important was missing in terms of depth and ongoing help that could boost my confidence further.