Support was ok but hours support needs more flexibility
My experience with WFHI support has been pretty average overall. The support agents were polite enough when I reached out to clarify some things about using the dialer and database during my workweek hours. Timing the calls with their availability was sometimes tricky since my working schedule didn’t always line up perfectly. Sometimes I managed to get answers promptly, but other times I had to wait longer than I hoped, which slowed down my progress. The software itself worked decently during my active work hours, but I think the onboarding and training could have been a bit better tailored to fit people with irregular or flexible timing. Automatic updates also occasionally interrupted my sessions, which was mildly frustrating. On the plus side, the invoicing and payment setup was straightforward — easy to understand and hassle-free. In summary, the support fits ok but could improve its timing flexibility. I’m moderately satisfied given the positives but hope for better scheduling options in the future to make the whole experience more seamless for my variable work hours.