Support was often helpful on phone but follow-up often fell short

Support was often helpful on phone but follow-up often fell short

Over the days of using the software, I found the telephonic support to be quite a mixed experience. On several occasions, I reached out and the staff was warm and patient which I appreciated. However, what bothered me was how follow-ups on ongoing issues felt sometimes lacking or delayed, which made my daily use a bit challenging at times. The automatic updates happened smoothly enough, thankfully, and didn’t add to the confusion. Still, the unevenness in support quality meant I often had to chase for answers or confirmation about the system’s features or database queries. So while there is definite value in their availability, the consistency could be improved for a smoother overall routine.