Support was nowhere near what I expected from the start
I went into this experience expecting responsive and clear support but quickly realized this was not the case. The telephonic help was often unreachable, leaving me waiting on hold or with no callback at all. When I finally connected, the responses seemed generic; the staff didn’t seem to have much technical knowledge or flexibility to assist with my concerns. Several important questions about using the dialer and database tools remained unanswered, and the communication was slow throughout. This discrepancy between my expectations and what I actually received made it frustrating to navigate issues that arose. I expected more proactive and informative assistance, especially given the technical nature of the software. Instead, it was a patchy experience with little follow-through or personalized support. Overall, I would tell friends that the support made things harder rather than easier and left me feeling stuck and unsupported during crucial times.