Support was nowhere near as helpful as I'd hoped
I have to say, after using other platforms before, the support here really let me down. Usually, when I call for help or send an email, there's some genuine back and forth and clear solutions given. But here, I kept getting repeated answers that didn’t fully address my problems. It kind of felt like I was explaining the same things again and again, and then the replies would be vague or just redirect me elsewhere. Honestly, the one thing that stood out—and not in a good way—was how little actual help I got when I called the telephonic support. I was hoping for quicker, more direct responses since this is meant to be a paid service. Compared to what I’ve experienced previously, this felt slow and frustrating, like the agents were reading from a script rather than providing useful assistance. This lack of detailed communication made getting my issues resolved much harder than it needed to be, which was disappointing after all the software features looked promising.