Support was noticeably better than before
Comparing the WFHI support experience with previous services I used, the improvements were clear. The telephonic support was more readily available and seemed more knowledgeable, which helped me resolve issues quicker than earlier. Communication was straightforward and professional, with no excessive wait times. However, I would have appreciated a slightly faster response on a few specific queries related to software updates, as the follow-up took some time. The ongoing communication was well managed, though there were moments when more proactive guidance could have enhanced the overall interaction. Still, the clarity in instructions and the ease of reaching support made a marked difference from what I was used to. The invoicing and payment procedures were also clear and without hiccups, which added to a smoother experience. Overall, a positive change that shows a better commitment to user support, just with room for a bit more agility in certain areas.