Support was nothing like I expected - better and more helpful
When I reached out to WFHI for support during my first week of using their software, I wasn’t really sure what to expect. Often with new technology, especially ones that come with training as well, there’s a slight anxiety about needing help and not getting it when you do. However, the experience was quite the opposite. The phone support team was not only available quicker than I thought they would be, but the representatives I spoke to were patient and clear when answering my questions, which covered everything from invoicing details to using the dialer tool. They even walked me through how to navigate the database to fit it properly into my workflow. I appreciated the automatic updates that kept me informed between our calls as well. Given this level of assistance, I believe I’ll definitely reach out again if I bump into any challenges. The support was more helpful and accessible than I expected, which makes me feel confident about continuing to use WFHI’s services.