Support was nothing like I expected
I originally expected the telephonic support to be prompt and helpful, based on the pre-purchase information. Unfortunately, that was not the case. When I encountered issues during the training and tried to reach out, the responses were either delayed or lacked clarity. The communication felt inconsistent compared to what I was promised beforehand. Sign-up and the payment process went smoothly, but the support ended up being a major disappointment. I found myself waiting on calls or emails without firm answers, which led to a lot of frustration. Compared to other software support experiences I've had, this did not meet my expectations at all. I hoped for more proactive assistance especially during the onboarding phase, but the reality was quite the opposite. Overall, I can't really recommend it given how support was handled for me.