Support was not what I expected after daily use
I was quite surprised at how dicey the support and communication turned out over time instead of just the initial setup. On the first few days, everything seemed fine—the onboarding materials explained the basics and telephonic support was polite and eager to help. But as I started working with the calling tools and the database integration more regularly, issues kept cropping up that weren’t anticipated. The dialer would sometimes lag or behave unpredictably during calls, which made the whole workflow frustrating. When I reached out to support repeatedly for these ongoing glitches, the responses were slow and often left me explaining the same problems again without much resolution. It became clear that day-to-day reliability was not as solid as I had hoped. While the automatic updates were a nice idea, they occasionally introduced new quirks without clear warning or thorough documentation. Signing up and paying was straightforward, and the invoicing process was smooth, so at least those administrative parts worked well. Still, the communication and practical working experience diminished my confidence over time. I wanted consistent help that could really address repeated issues, but what I got was patchy assistance and delayed follow-up calls. It’s disappointing because I really did try to get used to the platform, but the support was not robust enough for the daily challenges I faced.