Support was not up to what I expected
The experience with support and communication didn’t quite match what I was expecting based on the initial information. When I reached out for assistance during onboarding, the response was slower than I anticipated which made solving some configuration issues time-consuming. The telephonic support seemed limited in its availability and was not as helpful as I hoped for when dealing with technical questions involving the dialer and database features. While the training material was provided, it did not always address the specific concerns I had, and being unable to get quick clarification via phone was frustrating. The updates in software came automatically, but I wanted a bit more heads-up or detail on what changes were made. On the brighter side, the payment and invoicing process went smoothly and was easy to follow with clear instructions. Overall, I’d say the product does what it promises, but the level of support and ease of communication wasn’t quite what I expected going in.