Support was not fully prepared for issues
During my pre-purchase communications, I encountered some problems that were not handled as well as I had expected. While the initial responses were polite and somewhat helpful, when things actually went wrong, the process to fix them was slow and a bit confusing. The explanations I received about software features, especially the calling tools and database parts, were not very clear during troubleshooting. Additionally, the sign-up and invoicing process did not work smoothly at first which led to further delays. The training was informative but didn’t fully prepare me for technical issues encountered later. I believe a more comprehensive handling of unexpected problems would improve the service significantly. As it stands, the support was average but lacked the promptness and clarity necessary when things go off track.