Support was not easy to navigate
Honestly, I found it quite difficult to locate the exact help I needed through the support channels. The resources online were a bit scattered and sometimes vague, which was frustrating when I needed specific guidance on the dialer features. I ended up having to call multiple times just to get clear answers, and even then it wasn’t always straightforward. The telephonic support was polite but did not quickly provide solutions; there was a lot of back and forth. The automatic updates happened without my input, but they sometimes changed workflows unpredictably, and finding explanations for those changes wasn’t easy. The sign-up and invoicing processes were fine and did not raise any issues, but the overall communication and ease of accessing support materials felt lacking. Because of this, I think it would be challenging for someone new to the software to find assistance quickly or independently.