Support was not easy to get when I really needed it
I found the overall support and communication experience somewhat frustrating. When I needed help navigating certain features, the available contact points were not immediately helpful in guiding me. It was difficult to find direct answers on the phone and wait times were longer than I had hoped. While the software itself was capable and the database feature was beneficial, the lack of efficient support dampened the ease of use for me. The training provided felt a bit general and didn’t fully address my scheduling needs for support calls. Automatic updates happened smoothly which I grant was positive, but when issues came up, I didn’t always get timely assistance. This made me less confident in relying heavily on telephonic support moving forward. It seemed like the support hours and responsiveness could better match the needs of their customers who work flexible hours. There were some helpful moments but overall I expected more accessible help.