Support was not dependable enough for future needs
In my experience, the telephonic support did not meet expectations and left much to be desired. When I encountered issues with the software, reaching out for help proved time-consuming, and the responses were delayed or incomplete. This made resolving problems unnecessarily frustrating. Given the nature of the support, I would hesitate to rely on it again in the future, as dependability is crucial when working with remote workflow software. The communication was often formal and lacked the responsiveness one would hope for in a service environment. Consequently, I found the overall support experience disappointing, and it certainly affected my perception of the product’s reliability. For anyone considering this service, I would advise caution with regard to support, as my needs were not satisfactorily met and future demands may face similar difficulties.