Support was not as responsive as before
My experience with the support team was quite different compared to other tools I used previously. The waiting times on calls were longer here, which was frustrating when I had urgent questions about configuring the dialer and database features. Also, the responses I received were often scripted and lacked depth, which meant I had to follow up or do additional research myself. One positive was that the telephonic lines were generally open and accessible, so I never had to look for alternate ways to contact them. However, their troubleshooting steps didn’t always resolve my problems quickly, and I found it harder to get personalized help. The communication mostly felt mechanical—not very collaborative or flexible. When compared to previous software providers, this was a step down in terms of engagement and problem resolution speed. Overall, the support system is functional but not very user-friendly or effective if you expect quick or detailed assistance. I hope future updates improve that aspect.