Support was mostly what I expected, just a bit slower on calls
Before signing up, I imagined the telephonic support would be more immediate and uniformly helpful. The software and training were quite straightforward and the onboarding flow was smooth, which fit my expectations well. But when I needed to reach support over the phone, the waiting times sometimes stretched longer than I'd hoped, especially during busy hours. They did provide useful assistance once connected, though some explanations were a bit rushed compared to the training sessions. I also noted that the automatic updates rolled out without needing me to do much, which is a plus since it keeps the database and calling tools current without interrupting my workflow. The dialer functionality worked reliably, matching the initial demo pretty closely, which gave me confidence in the product. Payment and invoicing processes were transparent enough; the system emails invoices promptly, making it easy to track month to month. Overall, the experience aligns closely with what I expected, just the telephonic waiting times and occasional info gaps during calls are the small hitches. Still, I'd recommend WFHI software to peers looking for a thorough remote workflow solution, with the caveat that support response could improve a bit. The consistent software updates and clear invoicing definitely keep things running smoother than other platforms I tried before.