Support was mostly what I expected but one part stood out
I honestly did not expect much from telephonic support when I started using the WFHI software, given my experience with other remote workflow tools. Usually, the support is hard to reach or not very helpful. In this case, the communication mostly matched my expectations - they were patient and tried to assist with issues related to onboarding and payments, but it sometimes took several calls to get the answers I needed. What really stood out was the priority assistance option they mentioned during sign-up. When I finally used that service due to a problem with invoice discrepancies, the staff picked up quickly and seemed well-prepared to help resolve the matter. That accelerated the troubleshooting in a way I hadn’t anticipated. On regular calls, some delays and confusion existed, but the priority support certainly didn’t disappoint. Overall, the communication was mixed in effectiveness but having a standout feature to rely on when push came to shove made the difference.