support was mostly smooth, but the waiting stood out
When I reached out to the telephonic support, it felt like I was on hold longer than I expected, which was a bit frustrating. While the representatives were polite and helpful once connected, the repetition in explaining my issue happened a couple of times. I suppose it's necessary so they can understand the problem clearly, but it did drag the conversation out. Onboarding itself was smooth, and the software updates happen automatically without much fuss, which is something I appreciated. Using the database feature alongside the dialer during calls fit well with my workflow, and helped keep things organized. The sign-up and payment process was clear and straightforward, which is always a relief. Overall, the support communication was quite positive, though cutting down the waiting time and reducing repeated explanations would make the experience even better. I'd still say the system mostly works well for daily use and the support team tries their best, but those small hiccups stood out to me.