support was mostly self-service, no surprises
I found that using WFHI’s services required a fair bit of figuring things out on my own. The documentation covers the basics, but when issues arose, I relied mostly on trial and error before calling their telephonic support. The support calls were straightforward and to the point without much back and forth, which was efficient but somewhat brisk. I appreciated not having to repeatedly explain my situation since the agents understood the software terminology. The automatic updates typically worked without causing major disruptions. While I didn’t get extensive hand-holding, I was able to resolve my queries after an initial call or two. The dialing tools and database setup were workable though occasionally confusing until I tested workflows myself. Signing up and receiving invoices was as expected, with no unusual complications. I expect to continue handling most situations independently but feel confident that support is there if absolutely needed. The overall approach seemed to be empowering users rather than fully guiding them at each step.